Public health

Microsoft outage disrupts UK health services and public agencies

NHS England said patients should attend appointments unless told otherwise, and use phone services for urgent help.

Reported by 4 outlets Friday, November 13, 2026

An empty hospital corridor
Photo: CC0, Carol M. Highsmith, Library of Congress

A global Microsoft outage disrupted hospitals, GP surgeries, pharmacies and other public services across the UK, as well as businesses and schools. The Guardian reported that hundreds of hospitals, GP surgeries and community health services were affected. Staff had trouble accessing email and patient information, and some used paper records. The BBC reported disruption to NHS communication and referrals, while NHS England said patients should attend appointments unless told otherwise.

Pharmacies warned that communication problems could mean longer waits and delays to some prescriptions, according to the BBC. The Guardian reported that a union said ambulance and NHS trusts had faced a serious impact. The BBC said emergency and life-threatening callouts appeared unaffected, though referrals were backing up. Microsoft said services were gradually being restored and reported no evidence of a cyberattack. UK government agencies said they were assessing the effects and using contingency arrangements.

Reporting on this story

More top stories

This Week in Medicine

The week in medicine, in five minutes

The most important medical news of the week, summarized for you and easy to read. Every Sunday, free.

Free. No spam. Unsubscribe anytime.